Privacy Policy
Last update: 19/03/2025
The purpose of this Privacy Policy is to inform you about how we collect, use and protect your personal data in connection with your use of the site. www.horseprint.fr (hereinafter “the Site”).
OLB SPORTS LTD, a company registered under UIC number 208208044 in Bulgaria, owner of the HorsePrint brand, takes the confidentiality of your data very seriously and is committed to complying with European legislation, in particular the General Data Protection Regulation (GDPR).
1. Data controller
The person responsible for processing the personal data collected on the Site is:
OLB SPORTS LTD
Registered office: Boulevard Vitosha №78 fl.1 apt.1, SOFIA region, city of SOFIA 1463, Bulgaria.
VAT number: BG208208044.
Contact for personal data management:
Email: hello@horseprint.fr.
We collect and process your personal data in accordance with applicable legislation.
2. Types of data collected
We collect the following types of data when you interact with our Site:
2.1. Personal data provided by the user
- Identity: Last name, first name.
- Contact details: Email address, telephone number, postal address.
- Order information: Information on products purchased, transaction amounts, order history.
- Customized content: Logos, texts, images or any other content submitted for product customization via our online configurator.
2.2. Technical data
- Connection data: IP address, browser type, pages visited on the Site, browsing information.
- Cookies and web beacons: Use of cookies to facilitate navigation and user experience.
3. Purpose of processing
We collect and process your personal data for the following purposes:
3.1 Order processing
- Processing and shipping of ordered products.
- Billing and payment management.
3.2 Customer relationship management
- Responding to user requests for information, complaints or questions.
- Communication of information on orders, deliveries and returns.
3.3 Marketing and communication
- Sending newsletters, promotional offers and information about our products and services, subject to the user’s prior consent.
- Analysis of your preferences to provide you with tailored offers.
3.4. Service enhancement
- Optimization of the user experience and continuous improvement of the Site.
- Carrying out statistical studies on Site use and user preferences.
3.5. Legal compliance and safety
- Compliance with legal and regulatory obligations, particularly in terms of accounting and taxation.
- Secure transactions and data management.
4. Legal basis for processing
We process your personal data on the following legal bases:
- Contract performance: Data required to process orders and provide our services.
- Consent: When you agree to receive marketing communications or participate in promotional offers.
- Legitimate interest: Improving our services, fighting fraud and managing customer relations.
- Compliance with a legal obligation: In the event of a tax or regulatory obligation.
5. Data retention period
We keep your personal data for as long as is necessary for the purposes for which it was collected. The retention periods are as follows:
- Order data: Kept for 6 years to comply with tax and legal obligations.
- Contact data (marketing): Kept for 3 years after the last interaction with the customer, unless the customer objects.
- Navigation data and cookies: stored for a maximum of 12 months.
6. User rights
In accordance with the GDPR, you have the following rights regarding your personal data:
6.1. Right of access
You can obtain a copy of the personal data we hold about you.
6.2. Right of rectification
You may request the correction of inaccurate or incomplete personal data.
6.3. Right to erasure
You may request the deletion of your personal data in the cases provided for by law.
6.4. Right to limit processing
You may request suspension of data processing in certain cases, for example if you dispute the accuracy of your data.
6.5. Right to portability
You may request to receive the personal data you have provided to us in a structured, commonly used and machine-readable format, or request that such data be transmitted to another data controller.
6.6. Right to object
You may object to the use of your data for commercial prospecting purposes or for other processing based on legitimate interest.
6.7. Post-mortem instructions
You can set up instructions for the processing of your data after your death.
To exercise your rights, please contact us at hello@horseprint.fr or by mail at our address mentioned in the section Data controller.
7. Data security
We implement all necessary technical and organizational measures to protect your personal data against loss, misuse, unauthorized access, disclosure, alteration or destruction.
We recommend that you always use a secure password to protect your account and that you do not share your login details.
8. Cookies and similar technologies
The Site uses cookies to improve user experience and analyze Site usage. Cookies are files stored on your device that enable us to offer you personalized services.
You can manage the cookie settings in your browser, including refusing them. However, this may affect certain functionalities of the Site.
For more information on cookie management, please consult our Cookie Policy.
9. Transfer of data outside the European Union
Personal data collected on the Site is not transferred outside the European Union. If data is transferred to a third country, we will ensure that adequate safeguards are in place to guarantee the security and confidentiality of your personal data.
10. Complaints to the competent authorities
If you feel that your rights have not been respected, you have the right to lodge a complaint with the competent personal data protection authority in your country.
11. Modification of the Privacy Policy
We reserve the right to modify this Privacy Policy at any time to comply with legislative and regulatory developments. Any changes will be posted on this page with an updated date.
12. Contact
If you have any questions or requests concerning this Privacy Policy, you may contact us at the following address:
Email: hello@horseprint.fr
Postal address: OLB SPORTS LTD, Vitosha Boulevard №78 fl.1 apt.1, SOFIA region, city of SOFIA 1463, Bulgaria.